Job Description

Essential Job Functions:

• Write receipts for service RO's and parts tickets for daily deposit
• Report new Ford sales and claim incentives and APR's
• Claim incentives and APRs for Chrysler vehicles
• Scan WPI tickets for Ford and Chrysler
• Help customers/sales file GAP (total loss) claims
• File for cancellations of products (warranty, GAP, tire/wheel, credit life/disability, key)
• Remit products at end of month (warranty, tire/wheel, credit life/disability, key)
• Reconcile schedules for incentives, cancellations
• Miscellaneous receipts for down payments/cancellation payments
• Report commissions on spreadsheets for Mattoon stores
• Weekly Ford statement
• Weekly Chrysler warranty payments
• Weekly Chrysler statement
• Miscellaneous adjustments
• Remit Zero Plan contracts/payments
• Handle Zero Plan cancellations
• Miscellaneous filing
• Weekly service receivable handouts and adjustments
• Figure product refunds for sales

Knowledge, Skills and Ability Requirements:

• Problem Solving - Identifies and resolves problems in a timely manner.
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Listens and gets clarification; Responds well to questions.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.
• Adaptability - Adapts to changes in the work environment.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Judgment - Exhibits sound and accurate judgment.
• Professionalism - Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness.
• Quantity - Meets productivity standards; Completes work in timely manner.
• Language Ability - Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Math Ability - Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability -Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Preferred Education/Experience:

Bachelor's degree (B. A.) in accounting or related field from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include Close vision. While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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