Apptad -- Senior Desktop Support Engineer - Windows, MAC and Linux End Points Job at Apptad Inc, Santa Clara, CA

d2FxTytZdmlkb2ZUeUJaQVlFb3h3VGhT
  • Apptad Inc
  • Santa Clara, CA

Job Description

Job Role - Senior Desktop Support Engineer - Windows, MAC and Linux End Points

Location - Sanata Clara, Ca (Onsite)

Job Description:

A senior Desktop Support Engineer who is responsible for troubleshooting and resolving issues for end users and executives/ VIPs. Issues can be related to installation, configuration, performance, functionality or compatibility of a product or service. They use various tools as a consumer such as In Tune, JAMF, SCCM, Ninja One, Active Directory, Azure Active Directory to identify the root cause and provide a solution or workaround.

Responsibility also includes ensuring the reliability, security, and performance of end points (Windows and MAC) and applications to meet the needs of our users and business operations.

Key Responsibilities:

Technical Proficiency: Understanding of operating systems (e.g., Windows, macOS, Linux) and their configurations, including troubleshooting common issues.

Hardware Knowledge: Familiarity with desktop hardware components such as CPUs, RAM, hard drives, and peripherals (e.g., monitors, keyboards, mice), including troubleshooting hardware-related problems.

Software Applications: Ability to install, configure, and troubleshoot various software applications, including productivity suites (e.g., Office 365, SharePoint), antivirus programs, and specialized software used within the organization.

Software solutions: JAMF, Intune (Microsoft Endpoint Manager) SCCM, Ninja One, Active Directory, Azure Active Directory

Ticketing and Help Desk Platforms: ServiceNow and Jira Service Management or similar tools.

Networking Basics: Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN, to troubleshoot network connectivity issues and configure network settings on desktops.

Remote Desktop Support: Proficiency in providing remote assistance to users using remote desktop tools such as Remote Desktop Protocol (RDP), TeamViewer, or similar software.

Customer Service Skills: Strong communication and interpersonal skills to effectively communicate with end-users, understand their issues, and provide clear instructions and solutions.

IT Inventory: Responsible for managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies

Adaptability and Learning: Willingness to adapt to new technologies and learn continuously, as desktop support often involves staying updated with evolving hardware, software, and security trends.

Team Collaboration: Ability to collaborate with other IT team members, such as network administrators, system administrators, and help desk staff, to resolve complex issues and improve overall IT infrastructure and support processes.

Experience: Minimum 5 to 7+ years of experience as a Desktop Support Engineer

E-Prakash.singh@apptadinc.com

Job Tags

Contract work, Remote job,

Similar Jobs

Taily

Social Media Manager (Bilingual) Job at Taily

 ...engage with our amazing online community. Job Description: Were on the hunt for an energetic and creative ONSITE Social Media Manager (Not Remote) to lead our efforts on TikTok, Instagram, and other platforms. This role is more than just posting contentits... 

Revolution Prep

Online Tutor Job at Revolution Prep

 ...from the comfort of your home. Join Revolution Prep as a full-time tutor and benefit from the stability and perks of being a W-2 employee...  ...green screen, and annotation tablet. To be successful in the online Professional Tutor role, your computer must meet the minimum... 

Family Service League Inc.

VOCATIONAL SPECIALIST Job at Family Service League Inc.

Established in 1926, Family Service League is a social services agency who provides comprehensive services to individuals, children, and families to improve the quality of their lives at home, in the workplace, and in the community. With more than 60 social service and...

Woodsville Guaranty Savings Bank

Loan Servicing Specialist (In-Person Woodsville, NH) Job at Woodsville Guaranty Savings Bank

 ...Woodsville, NH Woodsville Guaranty Savings Bank is seeking a Loan Servicing Specialist to join our Loan Servicing team. While job...  ...and verbal communication skills Working knowledge of Microsoft Office Highly attentive to detail with excellent organization and... 

The Staff Pad

Post-Acute Long-Term Care Nurse Navigator Job at The Staff Pad

 ...Advocate for patients and facilitate their journey through the healthcare continuum, improving satisfaction and outcomes. Travel to local SNF facilities regularly to ensure continuity of care and build strong relationships with care teams. Collaborate with...