Job Description

Location: You will have the flexibility to work fully remotely, with occasional on-site presence required.

Insight at a Glance

• 14,000+ engaged teammate s globally
• #20 on Fortune’s World's Best Workplaces ™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

As a Client Delivery Manager, you will focus on successful customer experiences and will directly interact with our customers, Service Delivery, Practice teams, and Sales to deliver the highest quality of services and customer experience. We will count on you to be focused on scaling the company’s services portfolio to meet our customers’ business demands. Along the way, you will get to:

• Engage regularly, often daily, with the customer to provide the best customer experience.
• Bring a high sense of urgency around role & charter - understand that Customer Success is the #1 core value of Insight Canada
• Maintain customer relationships and cadence at the IT leadership and C-suite levels.
• Measure and evaluate customer satisfaction (CSAT) and respond to CSAT results and responses.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Minimum of 10 years’ experience in the IT industry, preferably with knowledge of IT infrastructure and business applications.
• Minimum of 5 years’ experience in a Service Delivery, Account Manager, or Operations Management role or similar position.
• Excellent written and spoken communication skills in English.
• Enthusiastic team player with openness and willingness to share ideas.

What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

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