Full-Time Customer Service Supervisor About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency. What You’ll Do • Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service • Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals • Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines • Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards • Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices • Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research) All Supervisor roles at Kohl’s are responsible for: • Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture • Exercising good judgment; taking appropriate partners as needed • Modeling, guiding and providing direction to associates • Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues • Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing • Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention • Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty • Use key performance indicators (KPIs) to make informed business decisions that drive overall store results • Accomplishing multiple tasks within established timeframes • Training, monitoring and reinforcing company policies, procedures, standards and guidelines • Maintaining adherence to company safety policies for the safety of all associates and customers • Key holder responsibilities include opening and closing store processes, and providing direction to associates • Other responsibilities as assigned What Skills You Have Required • Must be at least 18 years of age or older • Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals • Strong verbal/written communication and interpersonal skills • Flexible availability, including days, nights, weekends, and holidays Preferred • 2 years experience in retail or similar industry Pay Starts At: $23.50 For other Kohl's jobs, click here here!
...Department Details Join the Kidney Care Experts! Be a part of a care team that focuses on every patient's quality of life. Our Nephrology team works to manage chronic kidney diseases from early detection and diagnosis to advanced treatment including dialysis and...
...Job Location Cincinnati Job Description Are you a pilot student passionate about aviation? Have you ever wondered about the difference between corporate aviation and the airlines? The Procter & Gamble Co. Aviation Pilot Internship will provide you with an outstanding...
...thinking is built into our approach to engineering. We favor excellence over shortcuts, and... ...tackle the challenges of building platform web APIs for first and third party... ...diverse opinions Work closely with development teams to understand their workflows and...
...actively seeking individuals who share our love for exploration and are ready to dive into the dynamic world of travel as Scheduling Assistants. If you're enthusiastic about crafting dream vacations and planning cruise itineraries, then this opportunity is for you!...
...and enjoyable experience for our guests. Join our heart of the house team and feel what it is like to be truly appreciated.... ...Benefits: ~ Weekly Paycheck ~401k plus generous company match ~ Paid Time Off ~ Holiday pay ~ Health ~ Dental ~ Vision ~ Travel...