German Customer Support Specialist Hybrid in Malta (Chat & Email Only) Job at Cross Border Talents, Malta

eDZXTy9ZdnZjSWZYeUJSTVlrMHp6VGxTdGc9PQ==
  • Cross Border Talents
  • Malta

Job Description

Ready to Take Your Career to the Next Level?

We're seeking a Customer Success Specialist to join our dynamic team! If you're innovative, personable, and thrive in a fast-paced, ever-changing environment, this opportunity could be perfect for you.

Role Overview:

As a Customer Support Specialist, you'll manage customer inquiries and resolve issues exclusively through email and live chat—no phone support involved.

Key Responsibilities:

  • Respond to customer queries via email with clear and prompt communication
  • Moderate user-generated content to ensure compliance with company policies
  • Identify and address potential scams or fraudulent activities to maintain platform security
  • Accurately document customer interactions and resolutions
  • Collaborate with teammates to enhance processes and improve customer experiences
  • Provide precise information using the best tools and resources available
  • Meet personal and team performance targets
  • Work with internal and client teams to ensure seamless support delivery
  • Attend training sessions to stay updated on moderation guidelines
  • Support multiple workflows, clients, and markets as needed

Requirements:

  • Fluent in German (C2 level)
  • Fluent in English (B2 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We recognize your skills and dedication
  • Performance Bonuses: Earn rewards for your achievements
  • Transportation Provided: Company transport from designated pick-up points
  • Relocation Support: Assistance for a smooth transition
  • Career Growth: Opportunities for advancement and professional development
  • Hybrid Work Model: Flexible work options for a better work-life balance

If you're excited to embark on a rewarding customer support journey, apply now , and we'll be in touch soon!

Job Tags

Relocation package, Flexible hours,

Similar Jobs

Destination Cleveland

Information Technology Support Specialist Job at Destination Cleveland

 ...professionals. SUMMARY OF POSITION The Information Technology Support Specialist is responsible for the end-user support of the...  ..., VoIP phones, mobile phones, A/V equipment, operating systems, email, etc. Assist with maintaining deployment process for... 

PacifiCorp

Renewable Resource Reporting Analyst II, Salt Lake City, UT #112241 Job at PacifiCorp

 ...day-to-day activities associated with administering environmental attribute tracking and accounting in WREGIS (i.e., transfers, fulfillment, and retirement). Receive, process, and review contracts for environmental attributes (i.e., renewable energy credits, greenhouse... 

Hanceville Nursing Rehab Center

Activities Director Job at Hanceville Nursing Rehab Center

 ...development, implementation, supervision and ongoing evaluation of the activities program. This person should be responsible for ensuring that...  ...activity leader is scheduled off or calls in, the Activity Director will assist in covering that hall. 3.Charting in PCC in... 

The Estate Yountville

Electrician Job at The Estate Yountville

 ...ELECTRICIAN Yountville, CA Nestled on 22 acres of breathtaking landscapes in the heart of Napa Valley, Estate Yountville is not only a luxurious retreat but has also been named one of the best hotels in California by Cond Nast Traveler in 2024. Voted the most... 

Northeast Healthcare Recruitment, Inc.

Laborist Locum Tenens OBGYN Physician Job at Northeast Healthcare Recruitment, Inc.

We are currently seeking a skilled and compassionate LocumTenens Obstetrics and Gynecology Laborist to join our healthcare facility in Boston, MA, for a24-hour inhouse laborist role. This position offers a unique opportunity toprovide high-quality obstetric and gynecologic...