Job Description

• Provide Intermediate-level remote and onsite support for customer technical support requests while maintaining company culture and providing legendary customer service.
• Achieve Field Services goals for Customer Satisfaction, Resource Utilization, and timely completion of projects as defined by Service Level Agreements (SLAs), Service Level Objectives (SLOs), and Organizational Level Objectives.
• Follow operational policies, processes, and procedures to maintain a productive and efficient workflow.
• Maintain regular communication with customers throughout the support request process.
• Models and embraces Knight Office Solutions company culture.
• Bachelor's degree or comparable combination of education and experience.
• Current associate-level technical certification such as CompTIA Network+, Security+, or Microsoft associate-level required.
• Reasonable accommodation may be made for qualifying individuals with disabilities.

Knight Office Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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