Job Description

Title of Position: Operations Project Manager

Department: Franchise Operations

Reports to: Director of Operations/Administration

Essential Function: The Operations Project Manager will oversee and manage key projects aimed at enhancing operational efficiency and effectiveness across our franchise network. This role requires strong project management skills, a deep understanding of operational processes, and the ability to collaborate with cross-functional teams to drive successful project outcomes. Along with taking lead on projects and initiatives, the Operations Project Manager will also be responsible for coordinating, executing, and actively managing onboarding activities for new owners from signing through their first day of offering services. This includes interacting with new owners and ensuring that we appropriately complete onboarding process tasks and action items on a timely basis.

Main Responsibilities:

• Conduct meetings through Microsoft Teams or by phone to complete onboarding activities with new owners.
• Update salesforce with changes and updates.
• Complete all new account set ups and trainings on various platforms where necessary
• Act as a resource to all new owners and their staff with questions and supply needed resources to successfully move them forward.
• Monitor electronic onboarding process checklists.
• Assist with executing onboarding process for established owners with additional location needs
• Regularly assesses and recommends program changes and enhancements to drive better success and engagement of new owners
• Attend Grand Openings and conduct site visits

Required Skills and Abilities:

• Bachelor’s Degree in Human Resources, Business or related field; or two years Human Resources experience; or equivalent combination of education and experience.
• Demonstrates the ability to troubleshoot and resolve issues with a sense of urgency
• Ability to maintain a high level of discretion and maintain confidentiality of sensitive information
• Ability to adapt to a continually changing business and work environment while managing multiple priorities
• Excellent verbal and interpersonal skills; especially demonstrated ability to work with and communicate effectively with all levels of staff and management.
• Ability to collaborate with a diverse group of colleagues and constituents and work effectively in a team environment.
• Proficient in all MS Office tools (Excel, Word, PowerPoint, Outlook)
• Knowledgeable with Salesforce, RightSignature, and Adobe. 

Incentives:  
Onboarding Project Manager will receive:

• $350 for every new owner onboarded
• $150 for every transfer or additional location onboarded

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