RQ189703 - Systems Administrator (Tier 2 Desktop Support) Job at Scuttlebutt Services, LLC, Springfield, VA

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  • Scuttlebutt Services, LLC
  • Springfield, VA

Job Description

Springfield, VA - Salary Range 80-105k (TC/SCI Poly Required)

Job Brief

We are looking for highly energetic, TS-SCI cleared, IT professionals who are interested in joining our seasoned team of technologists. We are focused on driving significant enhancements in the efficiency and effectiveness of enterprise-wide IT operations and performing routine O&M for an IC agency. The program itself supports a broad range of IT enterprise services for end-users around the globe, with smaller project teams that focus on particular areas (i.e. Platform as a Service, Application Services, Cloud Computing, High Performance Computing, API Management, etc.). We are looking for hands-on professionals, team players, and engaged individuals who enjoy keeping up with the latest tech stacks and technology trends. We have positions open at all levels and in multiple geographies.

Basic Qualifications:

  • TS/SCI clearance w/ CI poly
  • You must meet one of the below combinations of education and RELEVANT experience to be considered:

 

Specific Duties and Responsibilities:

  • Provide support for implementation, maintenance, and incident troubleshooting of IT systems
  • Manage hardware in all stages including unpacking and setup of end user devices
  • Resolve IT incidents from cradle to grave, working close with engineering teams and other stakeholders
  • Install application software on end user device workstations via scripted install packages
  • Inventory management of deployed software and end user devices
  • Assist users in accessing and using IT systems
  • Provide user education and training in basic hardware and software functions
  • Create and maintain documentation and SOPs to train new employees
  • Utilize a ServiceNow based ticketing database to track, update and resolve break/fix incident tickets and fulfill new requests
  • Identify and execute process improvements and other enhancements that improve operational efficiency

Required Qualifications and Skills:

  • TS/SCI Clearance w/ ability to obtain CI Poly
  • Knowledge in one or more of the following areas: Workstations, Monitors, KVMs, Print, Fax, and Scan Support Services
  • Excellent troubleshooting capabilities and strong communication skills
  • Strong work ethic and attention to detail
  • Strong organizational skills
  • Strong writing skills (document creation and management)
  • Strong time management skills and ability to work flexible schedules
  • Ability to work independently on projects and/or tasks
  • Ability to regularly stand and walk between buildings on a large campus
  • Ability to move and lift computers, printers, monitors, and other hardware
  • Experience with Windows 7, Windows 10, Citrix, SMS, and SCCM
  • Technical understanding of Microsoft Office applications
  • Team player willing to share knowledge and learn from others
  • Enthusiasm and ability to adapt to new and changing technologies

Desired Qualifications and Skills:

  • A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification
  • Thin Client using Virtual Desktop Infrastructure (VDI) Technology
  • Thick & thin web-based applications
  • ITIL v3 Foundations
  • Technical writing

 

#CJ

Job Tags

Remote job, Flexible hours,

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