Job Description

CIVIC CULTURE

Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.

ABOUT THE POSITION

Support the Risk and Compliance Management Department in Credit Union initiatives to include regulatory changes, complaint management, and assist in the development and maintenance of a strong compliance program, and to ensure that all credit union rules and regulations requirements are met.

NORMAL DAY-TO-DAY WORK

1. Ensure compliance with Federal and State regulatory regulations and regulatory agency guidance. This includes tracking regulatory changes and reform, partnering with relevant business leaders to ensure adherence to existing and changing requirements, and maintaining relevant compliance policies, procedures, and guidance.
2. Assist with the execution of the Risk and Compliance Second Line of Defense compliance monitoring program, to include policies, procedures, and conducting interviews with personnel as needed, and evaluating first line controls.
3. Properly track exceptions observed in risk systems for issues management.
4. Addresses and responds to staff on related compliance program questions as needed.
5. Conduct and/or work with Learning and Development to create and present compliance related staff training as needed.
6. Conduct the monthly monitoring, any necessary reporting and adherence of the SAFE Act program requirements. Assist with the annual SAFE Act renewal process and have a complete understanding of the onboarding process of new mortgage loan originators within the NMLS Registry.
7. Responsible for building and maintaining a robust Complaint Management program and track all complaints to ensure satisfactory remediation and timely responses to the members and NCUA.
8. First point of contact with the Credit Union's business units related to specific documentation on deceased accounts, Power of Attorney, and Trust accounts. Coordinate activities, handle inquiries, guide process such as closing or settling accounts. Develop and execute training for front line employees on deceased regulations and update account procedures as needed.
9. Partner with the Credit Union's business units to conduct investigations, research and provide resolution on related ChexSystems credit reporting disputes. Works with management to maintain all compliance related policies and procedures, including timeliness of review cycle, track changes, and identify compliance gaps or deficiencies.
10. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.

JOB QUALIFICATIONS

Here are a few skills you MUST have to be qualified for this position.

1. Minimum of 4-6 years' experience of relevant experience in branch operations, member relations and compliance within a financial institution.
2. Excellent analytical ability and ability to conduct thorough research, interpret and understand laws and regulations and provide workable recommendations and solutions to problems.
3. Well-organized, efficient, detail-oriented self-starter, able to work independently.
4. Ability to handle simultaneously multiple tasks and changing priorities in a fast-paced environment.
5. The ability to work with all levels of management, staff and members.
6. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
7. Ability to lift a minimum of 25 lbs. (file boxes, computer).
8. Travel required on occasion.
9. Knowledge of account management systems and deceased account procedures

Here are a few qualities we'd LIKE for you to have to make you more suited for this position.

1. BA/BS degree in Business or related field.
2. Paralegal experience a plus.
3. Discretion in handling sensitive and confidential information.
4. NAFCU Certified Compliance Officer or industry equivalent designation or willing to obtain within two years of hire.

CONTACT US

If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:

Civic Human Resources

3600 Wake Forest Road, Raleigh, NC 27609

careers@civicfcu.org

PI0df0d666313d-30492-36055792

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