Job Description

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We are seeking a Technical Writer to create user-friendly onboarding materials, including SOPs and step-by-step guides, for our cloud communications platform's software integrations. The ideal candidate will have experience writing documentation for CRM tools and cloud communication services, making technical processes simple and clear for non-technical users.

Commitment and Duration

• 10 to 20 hours per week
• Initial 3-month contract, with potential for extension based on project needs.

Objectives of This Role

• Develop clear and concise SOPs and user guides for small and medium-sized businesses.
• Collaborate with product managers located in Eastern Europe and must be available for regular communication during Central European Time (CET) hours.
• Create SOPs for integrations with CRM tools such as HubSpot, Salesforce, and Zoho.

Responsibilities

• Craft deliverables including PDF guides, video tutorials, and supplementary onboarding assets.
• Write comprehensive SOPs for integrations with HubSpot, Salesforce, Zoho, and other CRM tools.
• Refer to these examples for the type of content you'd be asked to produce:
• Break down complex technical information into easy-to-understand guides.
• Translate technical jargon into practical, user-friendly language.
• Work with product managers and subject matter experts to gather necessary information.
• Ensure all materials are consistent with brand guidelines and accessible to non-technical users.

Skills and Qualifications

• Proven experience in technical writing, particularly for cloud communication platforms or CRM tools.
• Knowledge of HubSpot, Salesforce, and Zoho integrations.
• Experience writing for companies like Twilio, MessageBird, or Infobip is highly preferred.
• Strong attention to detail and ability to manage multiple projects at once.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Previous experience in SaaS or cloud communication industries.
• Familiarity with creating both written and video-based tutorials.
• Experience working with geographically distributed teams.

About Compose.ly

Compose.ly is a content creation platform that pairs small, mid-size, and enterprise-level organizations with vetted writers and editors. We pride ourselves on creating high-quality, SEO-friendly content that drives tangible ROI. We partner with businesses across industries to find talented contract writers to work alongside their internal teams.

About Our Client

Our client is a cloud communications provider specializing in high-volume mobile messaging services. Trusted by industry giants like Google and Meta, they are now expanding their offerings to small and medium-sized businesses with CRM integrations that simplify communication.

Why Join Us?

• Opportunity to work on high-impact projects that will shape the onboarding experience for small businesses.
• Flexibility to work remotely with a collaborative and innovative team.
• Potential for extended contract and further project opportunities.

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